We oversee the Full Maintenance Operation:

  • Ensuring a proper maintenance and facilities management procedure is in place.
  • Compiling Service Level Agreements (SLA’s) and ensuring they are adhered to.
  • Appointing and monitoring all service providers i.e. electricians, builders, plumbers etc.
  • Compile a contractor database.
  • Ensure adherence to the Occupational Health and Safety Act 85 of 1993.
  • Regular checking of repairs carried out BEFORE any payment is authorised.
  • Regular inspection of property to establish maintenance requirements.
  • The establishment of a mandate from the board regarding the maintenance procedures to be followed in respect of buildings.
  • Ensuring that all maintenance and service contract requirements are properly monitored and addressed. These include (but are not limited to):
    • Security
    • Cleaning
    • Lifts and escalators
    • Plumbing
    • Structural repairs
    • Electrics
    • Access control
    • Tenant handovers and takebacks
    • Tenant installations
    • Preventative maintenance
    • Formulation of maintenance budgets
    • Air-conditioning
    • Gardening
    • Roof repairs
    • Fire equipment
    • Painting
    • Pest control
  • The periodic and structured inspection of units (premises), buildings and properties in order to establish maintenance requirements.
  • The fielding of telephone calls and correspondence wherein incidental maintenance requirements are advised and ensuring that appropriate responses are given to such complaints.
  • The establishment of liability in respect to maintenance requirements.
  • The taking of appropriate action to ensure that maintenance requirements are met by tenants, where necessary.
  • The obtaining of alternative quotations, the evaluation thereof, the recommendation thereof to our clients and the subsequent authorisation for repair of maintenance requirements considered to be the landlord’s liability in accordance with our respective clients’ mandates.
  • Adherence to the company’s approved contractors’ schedule and the appointment of contractors and service suppliers, as necessary.
  • The supervision of contracts during performance and services under supply in order to ensure that such contracts are properly and timeously performed.
  • The checking and authorisation of maintenance related accounts for payment.
  • The compilation and implementation of preventative maintenance programmes and the regular review of contracts entered into in respect of buildings.
  • The complilation of maintenance status reports and working documents.
  • The motivation of improvements and refurbishments to clients in order to improve the asset value of buildings.
  • The appropriate management of the insurable risk aspects of a fixed property development.
  • Ensuring that the terms and conditions of the Occupational Health and Safety Act 85 of 1993 are applied throughout a specified portfolio of buildings during the maintenance procedures and applications.